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Shipping policy

All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will be notified if there are any delays.

Shipping charges are calculated on your total package weight, each item is 0.5kg.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Charges:

Durban | Under 5 items = R50 | 5-10 Items = R100 | 10-15 Items = R150

JHB & CPT | Under 5 Items = R80 | 5-10 Items = R160 | 10-15 Items = R240

Rest of South Africa | Under 5 Items = R110 | 5-10 Items = R220 | 10-15 Items = R330

International Shipping | 1-3 Items = R500 | + R250 for every additional 2 items.

We ship worldwide!

Estimated Delivery Time:

We use courier services who deliver Monday to Friday. Therefore, we have no control over the efficiency of the courier.

Once the order is shipped –

Durban: 1-3 days

Johannesburg: 2-3 days

Cape Town: 2-5 days

Grey Areas: 4-7 days

Worldwide 7-14 days

Unfortunately, we do not deliver to PO boxes, farm and rural areas.

Please Note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Imankay is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. If you haven’t received your order within the specified shipping period after receiving your shipping confirmation email, please contact us on WhatsApp or info@imankay.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We do not accept returns or exchanges.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@imankay.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us on WhatsApp or email at info@imankay.com.